IF YOU PURCHASED PRODUCT THROUGH AMAZON OR A CHUPACABRA OFFROAD RESELLER, PLEASE CONTACT THEM TO INITIATE YOUR RETURN.
Please inspect your merchandise carefully and thoroughly upon receipt. If you are dissatisfied with any merchandise for any reason, you may return it according to the instructions in this document. Shipping and handling charges are non-refundable. Return shipping and insurance costs are the customer’s responsibility. No returned packages will be accepted freight collect, and Chupacabra Offroad shall not be responsible for returned merchandise that is damaged in shipping.
You must contact Chupacabra Offroad to begin the return process. All items returned for exchange or refund must be new, in the exact condition that the item was received, and must include the manual and all originally accompanying accessories.
Items received by Chupacabra Offroad that have been damaged as a result of inadequate packaging, misuse, neglect, and/or another obvious mistreatment will be returned to the customer. Any refund or credit will be adjusted accordingly. Special orders, closeouts, and products sold "as is" cannot be returned.
Chupacabra Offroad reserves the right to refuse merchandise, return merchandise to customer or charge a 20% restocking fee under the following conditions:
1) Merchandise was received after the 90-day trial period without prior authorization. 90-day period begins once the merchandise is received by or for the customer from the shipping carrier until the time that Chupacabra Offroad receives the merchandise back at its facility.
2) The merchandise was incomplete, damaged, obviously used, or scratched.
3) The returned merchandise was improperly packaged.
4) The merchandise was ordered but delivery was refused by or for the customer.
Within 30 days
Customers may return any or all merchandise purchased from Chupacabra Offroad for any reason within 30 days of receipt by Customer (30-day period begins once the merchandise is received by or for the customer from the shipping carrier until the time that Chupacabra Offroad receives the merchandise back at its facility) for a full refund, minus shipping and handling charges Note: If shipping charges have not yet been invoiced or paid, the actual shipping cost shall be deducted from the amount of the refund.
After 90 days
No returns for refund will be accepted after 90 days of customer receipt of merchandise.
EXCHANGES AND UPGRADES
Customers may return any or all equipment for exchange or upgrade within 30 days (period begins once the merchandise is received by or for the customer from the shipping carrier until the time that Chupacabra Offroad receives the merchandise back at its facility) of purchase. Any difference in costs of returned merchandise and exchanges/upgrades will be credited to future purchases and/or invoiced per Customer’s normal terms.
RETURN ACCEPTANCE CONDITIONS FOR REFUND, EXCHANGE OR UPGRADE
Customer must return merchandise in the original box intact with all components as originally shipped from Chupacabra Offroad. All components must be in like-new condition.
At Chupacabra Offroad’s discretion, we may decline any return or charge a fee for missing items or items that we determine are damaged or require service. All cash or check transactions will be refunded by check. Checks take a minimum of two to four weeks for processing. Credit card transactions will be refunded to the credit card account used for the initial transaction.